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Contact ServiceHub

 Chat

  • Chat support is available 24/7 and can be accessed by clicking the icon of Frankie B. Bold, located in the bottom-right corner of this page.
  • Coming soon! Live agent support will be available later in the winter 2025 term.

Still have questions?

You can submit your question via the ServiceHub Help Form, accessed within your chat.

 In-Person Support

  • ServiceHub is located on the first floor of the Podium Building (POD-150)
  • Building access is by OneCard only. 
  • If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security
  • Financial Assistance Advisors will be available in person to help you with your OSAP and other financial aid inquiries on Tuesdays, Wednesdays, and Thursdays from January 13 to February 12, 2025.

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. ET

 Friday
 10 a.m. to 4:30 p.m. ET

 Phone

  • 416-979-5036
  • Financial Aid Advisors are available by phone to help you with your OSAP and other financial aid questions:
    • Tuesday and Thursday, 10 a.m. to 5 p.m. ET
    • Wednesday, 10 a.m. to 1 p.m. ET

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. ET

 Friday
 10 a.m. to 4:30 p.m. ET

 Help Form

Schedule:

 Emails are responded to Monday through Friday

 Other Contacts and Resources

Toronto Metropolitan University
ServiceHub (external link) 
350 Victoria Street
Toronto ON M5B 2K3

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.

If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.

Students and visitors should monitor their health for any COVID-19 symptoms and not come to campus if not feeling well.

To view information about important school-wide updates, please visit TMU's COVID-19 page.

Please Note:
 

 We're part of the Office of the Vice-Provost, Students.

Your university experience is made up of many opportunities to learn, grow and thrive — academically, personally and professionally. From admission to graduation, we’re all yours.